Quantum radome not communicating with a/c/e/eS/gS-Series MFD

If previously paired to the Quantum radome, the MFD's Wi-Fi is configured ON, the power circuit supplying the Quantum radome is switched ON, and the MFD is unable to communicate with the Quantum radome, then please note that communications can often easily be restored by switching the power circuit supplying the Quantum radome OFF and then ON again to force the Quantum radome to restart.

Should the communications problem persist, then the following procedure may be used to troubleshoot a/c/e/eS/gS-Series MFD Wi-Fi communications with a Quantum radome:
1 - verify that the MFD has been updated with v16.47 or later a/c/e/eS/gS-Series MFD software
2 - verify the SSID and passcode of the Quantum radome (this information is printed on the label affixed to the bottom of the Quantum radome, the package's label, and the product's literature)
3 - if interfacing with an a-Series MFD, verify that the MFD features a Wi-Fi communications interface. MFDs lacking a Wi-Fi communications interface will not support the following command sequence: HOME->SET-UP->WIRELESS CONNECTIONS->WI-FI.
4 - verify that the MFD's Wi-Fi (HOME->SET-UP->WIRELESS CONNECTIONS->WI-FI->WI-FI) has been configured to ON
5 - verify that the MFD's Wi-Fi Communications circuitry is operational by verifying that one of the Raymarine Mobile Apps can communicate with the MFD
6 - switch the power circuit supplying the Quantum radome OFF
7 - switch the power circuit supplying the Quantum radome ON
8 - command the MFD to pair with the Quantum radome (HOME->SET-UP->EXTERNAL DEVICES->SYSTEM SETTINGS->EXTERNAL DEVICES->QUANTUM RADAR->PAIR WITH QUANTUM RADAR). Be certain pay attention to letter case and accuracy of the SSID and Passcode entered
9 - select the Connect to Quantum Radar dialog's CONNECT button
10 - Open a page featuring the Radar application (ex. HOME->RADAR)
11 - Select the TX (to transmit) or ON (to enter Standby mode) button within radar state dialog within the Radar application

Should the procedure specified above not correct the problem, should no other MFD be paired with the Quantum radome, should the system only contain one radar transmitter, and should voltage test of the circuit supplying the Quantum radome with power reveal no issues, then it would be recommended that the Quantum radome be sent to Raymarine’s Product Repair Center to be bench tested/serviced.

CRAFAQ#