Es128 Chirp down vision issue

Having an issue with my downvision. I have a es128 and cpt100 ducer, chirp is working fine but when I get to any kind of depth, you can't see the downvision image- why? I'm talking like 20ft +. It is so faint it doesn't show up on the screen then disappears altogether. MFD has uddated software v19.03. Ev150/a dsm300(w/separate p66)/hd radar/sr150/ all connected as well.

I add d a photo- this is with all settings on auto. I did try manually changing gain/sensitivity/ zoom/range etc with zero improvement.